Brass Diyas

Jaynitar Studio

At Jaynitar Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

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1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, and shipping address provided during account creation or checkout.
• Account Information: Login credentials and order history.
• Payment Information: Payments are processed through third-party gateways; Jaynitar Studio does not store card or banking details.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Creating and managing your account
• Processing and delivering orders
• Communicating order updates and support responses
• Improving our website, services, and customer experience

3. Payment Security

• All transactions are processed securely through Razorpay.
• Jaynitar Studio does not store, process, or have access to your card, UPI, or bank details.
• Payment partners follow industry-standard security and encryption practices.

4. Data Sharing & Disclosure

• We do not sell, rent, or trade your personal data.
• Your information may be shared only with trusted service providers strictly for order fulfillment.
• We may disclose information if required by law or government authorities.

5. OTP & Account Security

• OTPs and passwords are confidential and should not be shared with anyone.
• Jaynitar Studio will never ask for your OTP or password.
• If you suspect unauthorized access, please change your password immediately and contact support.

6. Data Protection

• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
• While we strive to protect your data, no online system can guarantee absolute security.

7. Cookies & Tracking

• Our website may use cookies to enhance user experience and improve functionality.
• You may choose to disable cookies through your browser settings; however, some features may not function properly.

8. Third-Party Links

• Our website may contain links to third-party websites.
• Jaynitar Studio is not responsible for the privacy practices or content of external websites.

9. User Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account, subject to legal and business requirements

10. Policy Updates

• Jaynitar Studio reserves the right to update this Privacy Policy at any time.
• Changes will be effective immediately upon posting on the website.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

📧 support@jaynitarstudio.com

📞 +91 9381874001

Jaynitar Studio

By accessing or purchasing from Jaynitar Studio, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or services.

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1. General

• Jaynitar Studio may modify, update, or replace these Terms & Conditions at any time without prior notice.
• Continued use of the website after changes means you accept the revised terms.

2. Products & Services

• All products are subject to availability.
• Images are for representation; slight variations may occur due to lighting, display settings, or handcrafted nature.

3. Pricing & Payments

• Prices are listed in INR unless stated otherwise.
• Payments are processed securely via Razorpay; we do not store card, UPI, or banking details.
• Orders are confirmed only after successful payment.

4. Orders & Shipping

• You are responsible for accurate and complete shipping details.
• Address changes after payment confirmation may not be possible.
• We are not liable for delays or non-delivery due to incorrect address information.

5. No Refund Policy

• Refunds are not available under any circumstances.
• Once an order is placed and confirmed, it cannot be cancelled or refunded.

6. Replacement Policy

• Replacements are allowed only for products damaged or defective at delivery.
• A clear, continuous unboxing video from the sealed package is mandatory for any replacement claim.
• Requests must be raised within 48 hours of delivery.
• Claims without a valid unboxing video or raised late will not be accepted.
• Approval of replacements is at Jaynitar Studio's discretion after verification.

7. Data Privacy

• We collect emails for account creation and communication.
• Shipping addresses are used only for delivery.
• We do not sell, rent, or misuse customer data.
• Personal information is handled securely and in line with applicable practices.

8. OTP & Account Security

• You are responsible for keeping OTPs, passwords, and credentials confidential.
• We will never ask for your OTP or password.
• If you suspect unauthorized access, update your password immediately and notify support.

9. Limitation of Liability

• Jaynitar Studio is not liable for indirect, incidental, or consequential damages.
• Liability, if any, is limited to the value of the product purchased.

10. Intellectual Property

• All website content (images, text, logos, designs) is Jaynitar Studio property.
• Unauthorized use, reproduction, or distribution is prohibited.

11. Governing Law

• These Terms & Conditions are governed by the laws of India.
• Disputes are subject to the jurisdiction of Indian courts.

12. Contact Information

For questions about these Terms & Conditions, contact:

Email: support@jaynitarstudio.com

Phone: +91 9381874001