Shipping Information
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📦 How Shipping Works
- Order Confirmation: Once your order is confirmed, you'll receive an email confirmation with order details.
- Processing: We carefully prepare and package your items to ensure safe delivery.
- Dispatch: Your order is dispatched with a tracking number, which you'll receive via SMS and email.
- In Transit: You can track your shipment using the tracking number on the courier website.
- Delivery: Your package will be delivered to your doorstep by our trusted courier partners.
🛡️ Shipping Safety & Insurance
- All orders are securely packaged to prevent damage during transit.
- Traditional products are wrapped individually with protective materials.
- Insurance coverage is available for high-value orders.
- If your package arrives damaged, contact us immediately for a replacement or refund.
Frequently Asked Questions
Q: What areas do you deliver to?
A: We deliver to all major cities and towns across India. For remote areas, additional shipping charges may apply. Enter your pincode during checkout to check delivery availability.
Q: Can I change the shipping address after placing an order?
A: You can change your shipping address within 2 hours of placing your order. After that, the order may have already been processed. Contact our customer service team immediately if needed.
Q: How can I track my order?
A: Once your order is dispatched, you'll receive a tracking number via SMS and email. You can use this number to track your shipment on the courier company's website or in your account dashboard.
Q: What if my package is delayed?
A: Delivery delays may occur due to weather, courier delays, or address issues. We recommend contacting our support team if your package is delayed beyond the promised delivery period.
Q: Do you offer free shipping?
A: Shipping charges vary based on the delivery option and destination. Check the shipping cost at checkout before confirming your order. We occasionally offer free shipping promotions.
Q: What is your return/refund policy regarding shipping?
A: For returns, the customer bears the return shipping cost unless the item is defective or incorrect. Once we receive and verify the returned item, a refund (excluding shipping charges) will be processed.